Object of the General Conditions

The following General Conditions establish, together with the rest of the Terms and Conditions, the legal framework that regulates the use of the website www.crucerosmalgrats.com, of which CRUCEROS MALGRATS SL. with CIF B07815251.

(hereinafter Cruceros Malgrats) is the owner, as well as the services provided by Cruceros Malgrats through it. These will always be available to you in Spanish, English or German at www.crucerosmalgrats.com for your query, file or print.

Also, in this section you will find all the necessary information about the procedures that the user must follow to buy an entrance to an event or show, the terms and conditions, return policy, etc. Cruceros Malgrats puts your website at your disposal in Spanish, English or German. The user can select at any time the language in which he prefers to manage and formalize the acquisition of tickets or simply select the language he prefers for browsing through www.crucerosmalgrats.com.

For all questions relating to the management of personal data of the user, please visit our Privacy Policy.

Cruises Malgrats and the user

Cruceros Malgrats is an online shopping service, available 24 hours a day, where you can comfortably purchase travel tickets for trips online through your computer.

Through its website www.crucerosmalgrats.com, Malgrats Cruises offers you an advance ticket sales service, making it easier for the public and users to purchase tickets, managing the distribution of tickets on behalf of the promoter.

CRUCEROS MALGRATS SL with CIF B07815251, is a Spanish limited company domiciled in CALLE Nuño Sanç (SANTA PONSA), 89, CIF. B07815251, registered as a Public Limited Company in the Mercantile Register of Palma de Mallorca, Volume 342069, Folio 0186, Sheet b-133269, registration 35 attending to queries related to the Terms and Conditions of this website in the forms that we make available to you and / or through the email info@crucerosmalgrats.com.

The use of the Web attributes the condition of user and implies the acceptance of the provisions included in these Terms and Conditions in the version published by Cruceros Malgrats at the same moment in which the user accesses the web.

The user declares that he has the necessary legal capacity to act and contract on the web in accordance with the conditions below broken down, which he declares to understand and accept.

The user is responsible for providing their data correctly in the purchase processes established on the Malgrats Cruises website, with special attention to the introduction of bank and personal data.

Cruceros Malgrats, in accordance with its privacy policy, undertakes, in the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to store them and adapt all measures to avoid alteration, loss, treatment or unauthorized access in accordance with the provisions of current legislation regarding the protection of personal data. The sending and sending of data by the user through the Malgrats Cruises website or the information it sends, is protected by the most modern electronic security techniques in the network. Likewise, the data supplied and stored in our databases are also protected by security systems that prevent access by unauthorized third parties to them. Cruceros Malgrats makes its best efforts to have the most up-to-date systems for the effectiveness of these security systems.

The user agrees to use the services and contents on our Website in accordance with the Law and the general terms and conditions of services offered by Cruceros Malgrats at any time, and must refrain from using them to:
(a) Transmit to unauthorized third parties your user name and password, and must immediately notify Malgrats Cruises of access by an unauthorized user to said information.
(b) Introduce into the network data programs likely to cause damage to the computer systems of Cruceros Malgrats, its suppliers or third-party users of the internal network or of this Website.
(c) Carry out illicit, fraudulent and / or incidental activities or that prevent the correct use of the Website, as well as the network or its resources.
(d) Carry out activities that constitute an infraction of the regulation on intellectual and industrial property or any other rule of the applicable legal system.
(e) Reproducing, duplicating, selling or exploiting any content of the Website for commercial purposes.
(f) Disseminate content of a racist, xenophobic, pornographic, apology of terrorism and / or that violates human rights.
When registering in Cruceros Malgrats, the user will choose a password that will be confirmed by e-mail. The user must duly safeguard the passwords and passwords provided for their access as a registered user, given that they are personal and confidential, being the user responsible for their use by a third person to whom said user has provided them.


Access to children under 14 is prohibited.
In the case of recruitment by minors, Cruceros Malgrats is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify with absolute certainty the age of the same. For this reason, it will not assume any responsibility on people who breach the regulations, are minors or have been previously expelled from the web.
Cruceros Malgrats may contact the user at any time so that he can prove his real age by means of a photocopy of the DNI or equivalent. Failure to respond within the deadline may result in the blocking or cancellation of the profile. If we know that a child under 14 has a profile we can proceed to block or eliminate it.
Applicable legislation and modification of the general conditions
These general contracting conditions together, where appropriate, with the particular conditions that may be established, expressly regulate the relationships between Cruceros Malgrats and third parties (hereinafter “users”) that contract through the portal www.crucerosmalgrats.com

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, of July 11, on services of the information society and electronic commerce; Law 7/1998, of April 13, on General Conditions of Contract; Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws and Law 7/1996, of January 15, Ordination of Retail Trade, as well as how many legal provisions are applicable.

Malgrats Cruises may modify these General Conditions, by publishing such modifications in the portal in the version published by Cruceros Malgrats at the same time that the user accesses the website.
If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, the general conditions remaining in everything else, having said disposition, or the part of it that was affected, by not putting.


Conditions and use of the service

The ticket sales service is expensive, with the user having all the information regarding the price of each ticket at all times on the web. The information service offered through the web is free.
Once the ticket has been purchased, the amount will not be changed or refunded, except for reasons provided for in current legislation.
The entrance should be kept in a dry place, away from heat, without any contact with plastics or magnetic fields.
Changes that occur after the start date of the sale of tickets such as: changes of dates, location, artists, cancellation of the event, etc. they are exclusively the Promoter of the event.
Cruceros Malgrats, in case of any change that occurs in an excursion, you agree to: Notify them by email or telephone.

It will be a crime of electronic fraud, provided in Article 248 of the Criminal Code and punishable by up to six years in prison, the use of this electronic payment system to acquire tickets, when any of the following circumstances:
• Provide false data of the buyer or the card number used as a means of payment
• Use the data of people other than the buyer
• Provide card numbers that do not match the buyer
• Usurp the condition of cardholder of other cards
• Use card numbers generated with programs computers or similar algorithms.

An entry can not be used for advertising, commercial, promotional, games, contests or bets, without prior, express and reliable authorization of the Promoter.
Cruceros Malgrats declines all responsibility with respect to the tickets acquired in unofficial points of sale. Cruceros Malgrats is not responsible for possible price differences with other means or sales channels.
All the details will be available to the user at the ticket office. The infraction of any of said rules and regulations, or any other act that may cause damage, prejudice or injury, will entitle the site to expel the user from the premises. In any case, Cruceros Malgrats recommends and refers the buyer to the established rules, concrete at all times.
Cruceros Malgrats is not responsible for the loss or theft of the ticket.
Malgrats Cruises informs that the tour can be recorded for commercial and / or promotional purposes.
Cruceros Malgrats reserves the right to modify the program of the excursion. It is a condition of admission to keep the entrance complete and in good condition.
Cruceros Malgrats reserves the right of admission and may register the public at the entrance. The entry of any object that the Organization considers dangerous is not allowed.
Tickets can be restricted to a maximum number per person, per credit card and, for some events, per family.
The Malgrats Cruises website incorporates the appropriate safeguards and uses industry standard technology to improve the security, integrity, completeness, accuracy and protection of the personal data it has collected, and has established reasonable precautions to protect that information from potential loss. or bad uses. Its rules on data protection and security are periodically reviewed and improved when necessary, and endeavors to ensure that only authorized persons can access the information you provide.
Cruceros Malgrats declines any responsibility in case there are interruptions or a malfunction of the services or contents offered on the Internet, when its cause originated in breakdowns caused by natural disasters, situations of force majeure, extreme urgency, attacks or computer intrusions or any other situation of force majeure or fortuitous cause. Likewise, Cruceros Malgrats is not responsible for drops in the network, business losses as a result of such falls, temporary suspensions of electricity, errors in telematic networks, etc. Cruceros Malgrats makes its best efforts to avoid this type of incident.


How to buy tickets?

To make the purchase of your tickets as easy as possible, we offer you different options:
• On the Internet
• On the Stores Network
• On the kiosks

Internet ticket sales Buying your tickets online will not only save you queues, you can also check your purchase history at any time and in some cases you can also print tickets conveniently from home. If you wish, you can consult the different options for collecting tickets that we offer you.

Network of Stores Here you can buy your tickets or collect those tickets that you have purchased online or through our telephone system. You can pay in cash and, in the centers where indicated, with credit and debit cards. To find your nearest store, check our addresses at the bottom of the page.


Payment Methods

Purchases made by phone or Internet:
We accept the following credit cards: Visa, Mastercard and American Express, regardless of the entity and the modality (credit / debit).
The ticketing system uses a secure server and the latest encryption technology. If you want to know more details about our security policy, click here.
Attention: Our system does not accept payments with virtual cards, since for the collection of tickets the presentation of the card used in the purchase is required, as well as a document proving the ownership of the same (ID or passport).

Purchases made in stores:
The usual form of payment in stores is in cash, but in some of the centers card payment is allowed. We recommend that you check the purchase conditions before going to the point of sale.

Check the purchase
You will receive in your email a confirmation email with detailed information about the purchase you have just made. It may be that this mail does not reach the “Inbox” because some internet services detect it as spam. We recommend that you always look at the section “Unwanted mail”. If you have made the purchase by phone, you will not receive this confirmation.


How do I get my tickets?

Once finalized you buy and received the confirmation email, these serve as proof.


Return policy and right of withdrawal

The refund of the amount of previously purchased tickets is not allowed. The inability to attend an event or show or the commission of an error when making the acquisition of the ticket (s) are not grounds for its return.
The user can not exercise the right of withdrawal or resolution, in accordance with current regulations on consumer affairs and the management of retail trade.
Cruceros Malgrats, as a distributor, can only cancel the tickets and, therefore, refund the amount when it receives an express order from the promoter of the event and / or show in the event of cancellation, change of dates, etc.
Cruceros Malgrats, before any change that occurs in an event or show, undertakes to: a) Publish it on its website as soon as it becomes aware of them, in order to keep the users duly informed. b) Send a message to the email address indicated by the user at the time of purchase informing about said changes. c) In the event that the Promoter decides to proceed with the refund of the amount, Cruceros Malgrats will inform the user about the procedure adopted by the Promoter for this purpose.
Returns for change or cancellation
In case of cancellation, the return may be made within a period of fifteen days from the date of the public communication of the suspension of the show. After this period, no refund will be accepted.

Purchases made over the Internet:
The refund of the amount of the tickets will be automatically executed to the card * from which the purchase was made within a period of approximately 3 to 15 business days.
(* The return is effective within 3 to 10 business days following the statement we made to you.) To verify the payment, you should check the bank card statement (debit or credit) used for the purchase.)

Purchases made in Cruceros Malgrats centers:
The return of tickets purchased at Cruceros Malgrats centers must be processed at the same point of sale where they were purchased.


Contact Menu

Cruceros Malgrats makes a contact section available to users, where you will find answers to frequently asked questions.
Likewise, Cruceros Malgrats makes official claim forms available at its headquarters in Boulevard de Peguera, Mallorca, Spain.
If you need us to help you or if you have any questions, do not hesitate to contact us. We will be happy to assist you.


Intellectual and industrial property

The contents provided by Cruceros Malgrats as well as the contents discharged on the web through its web pages, constitute a work in the sense of the legislation on intellectual property for which they are protected by the laws and international conventions applicable in the matter.
Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referred to both the Web pages and their contents and information, without the express and prior consent of Cruceros Malgrats is prohibited. .
Consequently, all the contents that are displayed in the different websites and especially, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible of industrial and commercial use are subject to the intellectual and industrial property rights of Cruceros Malgrats or third-party owners who have duly authorized their inclusion in the different websites.
The contents, images, forms, opinions, indexes and other formal expressions that form part of the Web pages, as well as the software necessary for the operation and visualization thereof, are also a work in the sense of Copyright and remain, therefore, protected by international conventions and national laws on intellectual property that are applicable. Failure to comply with the above implies the commission of serious unlawful acts and their sanction by civil and criminal legislation.
It is forbidden any act by virtue of which the users of the services or contents may exploit or use commercially, directly or indirectly, in whole or in part, any of the contents, images, forms, indexes and other formal expressions that are part of Web pages without prior written permission from Cruceros Malgrats.
In particular, and without exhaustive character, the acts of reproduction, distribution, exhibition, transmission, retransmission, emission in any form, storage in physical or logical media, digitization or making available from databases other than those belonging to or authorized by Cruceros Malgrats, as well as its translation, adaptation, arrangement or any other transformation of said opinions, images, forms, indexes and other formal expressions that are made available to users through the services or contents, as such acts are subject to the applicable legislation on intellectual property, industrial or image protection.

Cruceros Malgrats is free to limit the access to the Web pages, and to the products and / or services offered there, as well as the subsequent publication of the opinions, observations, images or comments that the users can send to it via email.
Cruceros Malgrats in this sense, may establish, if it deems appropriate, without prejudice to the sole and exclusive responsibility of the users, the necessary filters in order to avoid that through their Web pages contents or opinions may be downloaded into the network, considered as racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, encourage violence or the dissemination of contents clearly illicit or harmful.
Those users that send to the Web pages of Cruceros Malgrats, to their department of suggestions, observations, opinions or comments through the service made available or through the electronic mail, unless they express in a certain and unmistakable way the contrary, in the cases in which by the nature of the services or contents it is possible, it is understood that Malgrats Cruises are authorized for reproduction, distribution, exhibition, transmission, retransmission, broadcast in any format, storage in physical or logical media, digitalization, placing provision from databases belonging to Cruceros Malgrats, translation, adaptation, arrangement or any other transformation of such observations, opinions or comments, for all the time of protection of copyright that is legally provided.
Also, it is understood that this authorization is made for free, and that by the mere fact of sending a communication through the means made available by Cruceros Malgrats or by email such observations, opinions or comments, users decline any claim remunerative by Cruceros Malgrats.
In accordance with what was stated in the previous paragraph, Cruceros Malgrats is also authorized to proceed with the modification or alteration of such observations, opinions or comments, in order to adapt them to the needs of the editorial format of the Web pages, without being able to do so. it is understood that there is absolutely no type of injury of any of the moral rights of copyright that users may have on them.
Any of the technical, logical or technological resources by virtue of which a third party may benefit, directly or indirectly, with or without profit, from each and every one of the contents, forms, indexes and other formal expressions that are part of Web pages, or the effort made by Cruceros Malgrats for its operation.
Cruceros Malgrats will not assume any responsibility before consequences derived from the conducts and performances previously mentioned, in the same way that it will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, links, hyperlinks, framing or similar links from the Malgrats Cruises websites. All this without prejudice to Cruceros Malgrats making its best efforts to prevent incidents in this regard and act with diligence to suppress or disable any link that refers or recommends any activity or information that is unlawful or liable to injure property or rights of third parties, from the moment in which you have effective knowledge.
The ownership and management of www.crucerosmalgrats.com corresponds to Cruceros Malgrats (CRUCEROS MALGRATS SL.). No material from this website or any other site whose ownership, management, license or control corresponds to Cruceros Malgrats may be copied, reproduced, redited, uploaded or published on the network, nor transmitted or distributed in any way, except for the download of a copy of the materials in a single computer for domestic, personal and non-commercial use, provided that the copyright and property rights information is kept intact. The modification of the materials or their use for any other purpose supposes a violation of the rights of copyright and property of Cruceros Malgrats. For these purposes, the use of these materials in any other website and in any other environment of networked computers is prohibited.


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